SERVICE TERMS · VERSION 2026-11-14
An investigation starts
with agreement.
Define deliverables, protected requirements, authorized access and payment terms before any work begins.
1. What we offer
Meta Guide offers scoped software investigation, repository and test-history analysis, causal decision mapping, dependency investigation, governance review, and supervised technical work. Experimental research capabilities are identified as such. No service guarantees discovery or repair of every defect.
2. Inquiries and purchases
Sending an inquiry is free and does not create an order. Purchasing a listed one-time assessment via Stripe is a payment for that selected service; it does not authorize access, start work automatically, or guarantee a repair. Work begins only when the parties confirm the scope, exclusions, deliverables, and access authority in writing. If the scope cannot be agreed, contact us to address cancellation or refund under the published policy and applicable law.
3. Customer responsibilities
Customers must have authority to provide the relevant code, logs and systems and to request the proposed work. They are responsible for providing truthful scope information, suitable access arrangements, required backups where appropriate, and prompt review of agreed deliverables.
4. Investigation and evidence
Reports distinguish observed evidence, hypotheses, inferred causes, independent verification and unresolved limitations. A test passing in a controlled environment does not prove universal compatibility or production reliability. Software changes remain subject to written approval and agreed rollback protections.
5. Fees and invoices
Four fixed-scope investigations have published one-time prices and direct Stripe checkout. Four supervised pilots display starting estimates and require an approved written scope before payment. Tailored work is separately quoted and invoiced, with deposits, milestones and due dates in its accepted proposal. We never ask you to enter card details into the Meta Guide inquiry form. No charge occurs merely by visiting this website or submitting an inquiry.
6. Changes, cancellation and refunds
Scope changes require agreement. Cancellation and refunds follow the accepted written proposal and our cancellation and refund policy, subject to applicable legal rights. No undisclosed charge or nonrefundable deposit is implied by a website inquiry.
7. Confidential information and rights
Do not send confidential repositories, credentials or regulated information through the public inquiry form. Appropriate access, confidentiality, data processing, and intellectual-property ownership or license terms must be agreed before any such material is supplied. Deliverable rights are determined by the written proposal, not assumed from a public website description.
8. Website information
Technical descriptions and evaluation results are informational and limited to the specific tests and observations disclosed. They are not warranties, security certifications, legal advice or a guarantee of a particular outcome. We may revise this website as evidence changes.
9. Contact and applicable rights
For service questions or a concern about an engagement, contact us through Start an inquiry or reply to the correspondence associated with your proposal or invoice. Nothing on this page limits rights or protections that applicable law does not permit to be excluded.
Last updated: November 14, 2026 · General website/service information; individual engagements require an accepted scope.