CANCELLATION · REFUNDS
Clear expectations
before payment.
Review cancellation and refunds before buying a listed assessment or accepting a custom proposal.
Before a proposal is accepted
A customer inquiry is free and creates no payment obligation. You may withdraw an unaccepted inquiry at any time. A Stripe Payment Link purchase, by contrast, is a charge for a selected initial assessment: review the service and this policy before paying. If you paid before the written scope was confirmed, contact us to agree on scope or seek cancellation/refund under the policy.
After approval, before work begins
If an engagement is cancelled before work begins, request a refund of any advance payment. The default approach is to refund unused amounts, excluding only third-party, nonrecoverable costs that were expressly authorized and already incurred, where permitted by law. Any different deposit terms must be disclosed in the approved proposal before payment.
After work begins
For cancellations after authorized work starts, we review completed work, documented costs and remaining deliverables against the accepted scope. The parties agree on the fair value of completed work and any refund of unearned prepaid amounts, subject to the written terms and applicable law. The existence of a defect that remains unresolved does not by itself establish that a properly scoped investigative deliverable was not provided.
If we cannot deliver an agreed service
If we cannot perform the accepted scope, we will discuss a revised written scope or appropriate refund for the unperformed portion. No substitute scope or additional charge is imposed without consent. Legal consumer rights remain unaffected.
How to request a cancellation or refund
Reply to the email associated with your Stripe checkout, approved proposal or invoice. If you cannot access that correspondence, use Start an inquiry and clearly state “Cancellation/refund request,” referencing your invoice number but not disclosing payment-card data. We will review the request and communicate the next steps.
Refund method and timing
Approved refunds are issued through the relevant payment channel, normally to the original payment method, subject to the processor’s capabilities and banking timelines. We will provide the amount and status once processed. No fixed processing deadline is promised on this page.
Charge errors and disagreements
If you believe a charge is incorrect, contact us promptly so we can review it with the documented scope and invoice. This process does not limit chargeback, statutory, or other legal rights available to you.
Last updated: November 14, 2026 · Applies to scoped services unless a separately accepted written agreement lawfully provides otherwise.